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customer service manager

  • 1 Customer Service Manager

    Business: CSM

    Универсальный русско-английский словарь > Customer Service Manager

  • 2 Kundendienstleiter(in)

    Kundendienstleiter(in) m(f) 1. MGT customer relations manager, customer service manager; 2. PERS after-sales manager, customer relations manager, customer service manager
    * * *
    m(f) 1. < Mgmnt> customer relations manager, customer service manager; 2. < Person> after-sales manager, customer relations manager, customer service manager

    Business german-english dictionary > Kundendienstleiter(in)

  • 3 Менеджер по работе с клиентами

    General subject: customer service manager

    Универсальный русско-английский словарь > Менеджер по работе с клиентами

  • 4 администратор по работе с клиентурой

    Универсальный русско-английский словарь > администратор по работе с клиентурой

  • 5 менеджер по работе с клиентами

    General subject: customer service manager

    Универсальный русско-английский словарь > менеджер по работе с клиентами

  • 6 управляющий службой сервиса для клиентов

    Универсальный русско-английский словарь > управляющий службой сервиса для клиентов

  • 7 Außendienstleiter

    m.
    customer service manager n.

    Deutsch-Englisch Wörterbuch > Außendienstleiter

  • 8 departamento

    m.
    1 department.
    departamento de atención al cliente customer services (department)
    departamento de caballeros menswear department
    departamento de marketing marketing department
    departamento de personal personnel (department)
    2 administrative district.
    3 compartment (compartimento).
    4 flat(apartment). (Argentinian Spanish)
    5 apartment, flat.
    * * *
    1 (sección) department, section
    2 (provincia) district, province
    3 (de tren) compartment
    4 (de un objeto) compartment, section
    * * *
    noun m.
    * * *
    SM
    1) [de empresa, universidad] department
    2) [de caja, tren] compartment
    3) (Náut)
    4) LAm (=piso) flat, apartment (EEUU)
    5) And, Chile (=provincia) province
    * * *
    1)
    a) (de empresa, institución) department

    departamento de ventas/publicidad — sales/advertising department

    Departamento de Inglés — Department of English, English Department

    b) (provincia, distrito) department
    2) (AmL) ( apartamento) apartment (esp AmE), flat (BrE)
    * * *
    = department, office, arm.
    Ex. In some organisations microcomputers will be maintained (that is, mended) by a central computer department, but if this is not the case it may be necessary to take out separate maintenance contracts.
    Ex. The principal sprang up from her chair and began to perambulate with swift, precise movements about her spacious office.
    Ex. The author discusses the roles that various arms of the proposed structure can play to promote free flow of information = El autor describe las funciones que los diferentes departamentos de la estructura propuesta puede desempeñar para promover la libre circulación de la información.
    ----
    * biblioteca de departamento = department library.
    * departamento de adquisiciones = acquisitions department.
    * Departamento de Agricultura de la Commonwealth (CAB) = Commonwealth Agricultural Bureaux (CAB).
    * departamento de atención al cliente = customer service department.
    * departamento de catalogación = cataloguing department, catalogue department, technical services department.
    * departamento de circulación = circulation department.
    * departamento de contabilidad = accounting department, accounting office.
    * Departamento de Defensa = Department of Defense.
    * departamento de defensa del consumidor = consumer protection department.
    * departamento de encuadernación = binding department.
    * Departamento de Financiación de las Universidades (UGC) = University Grants Committee (UGC).
    * departamento de formación = teaching unit.
    * departamento de investigación = research unit.
    * departamento de lectura "formativo-recreativa" = popular department.
    * departamento del gobierno = government office.
    * departamento de marketing = marketing department.
    * departamento de préstamo = circulation department.
    * departamento de préstamo interbibliotecario = interlibrary loan department.
    * departamento de procesos técnicos = processing department.
    * departamento de publicaciones = publishing arm.
    * departamento de sanidad = health department.
    * departamento de servicios técnicos = technical services department.
    * departamento de transportes = transport authorities.
    * departamento de urbanismo, el = building department, the.
    * departamento de ventas = sales team, sales department.
    * departamento universitario = academic department.
    * director de departamento = department head.
    * división en departamentos = departmentation.
    * * *
    1)
    a) (de empresa, institución) department

    departamento de ventas/publicidad — sales/advertising department

    Departamento de Inglés — Department of English, English Department

    b) (provincia, distrito) department
    2) (AmL) ( apartamento) apartment (esp AmE), flat (BrE)
    * * *
    = department, office, arm.

    Ex: In some organisations microcomputers will be maintained (that is, mended) by a central computer department, but if this is not the case it may be necessary to take out separate maintenance contracts.

    Ex: The principal sprang up from her chair and began to perambulate with swift, precise movements about her spacious office.
    Ex: The author discusses the roles that various arms of the proposed structure can play to promote free flow of information = El autor describe las funciones que los diferentes departamentos de la estructura propuesta puede desempeñar para promover la libre circulación de la información.
    * biblioteca de departamento = department library.
    * departamento de adquisiciones = acquisitions department.
    * Departamento de Agricultura de la Commonwealth (CAB) = Commonwealth Agricultural Bureaux (CAB).
    * departamento de atención al cliente = customer service department.
    * departamento de catalogación = cataloguing department, catalogue department, technical services department.
    * departamento de circulación = circulation department.
    * departamento de contabilidad = accounting department, accounting office.
    * Departamento de Defensa = Department of Defense.
    * departamento de defensa del consumidor = consumer protection department.
    * departamento de encuadernación = binding department.
    * Departamento de Financiación de las Universidades (UGC) = University Grants Committee (UGC).
    * departamento de formación = teaching unit.
    * departamento de investigación = research unit.
    * departamento de lectura "formativo-recreativa" = popular department.
    * departamento del gobierno = government office.
    * departamento de marketing = marketing department.
    * departamento de préstamo = circulation department.
    * departamento de préstamo interbibliotecario = interlibrary loan department.
    * departamento de procesos técnicos = processing department.
    * departamento de publicaciones = publishing arm.
    * departamento de sanidad = health department.
    * departamento de servicios técnicos = technical services department.
    * departamento de transportes = transport authorities.
    * departamento de urbanismo, el = building department, the.
    * departamento de ventas = sales team, sales department.
    * departamento universitario = academic department.
    * director de departamento = department head.
    * división en departamentos = departmentation.

    * * *
    A
    1 (de una empresa, institución) department
    departamento de ventas/publicidad sales/advertising department
    Departamento de Inglés Department of English, English Department
    2 ( Ferr) compartment
    departamento de no fumadores no-smoking compartment
    3 (provincia, distrito) department
    Compuesto:
    State Department
    B ( AmL) (piso) apartment ( esp AmE), flat ( BrE)
    * * *

     

    Multiple Entries:
    Dep.    
    departamento
    Dep.,
    ◊ Dept. (Departamento) Dept

    departamento sustantivo masculino
    1
    a) (de empresa, institución) department

    b) (provincia, distrito) department

    2 (AmL) ( apartamento) apartment (esp AmE), flat (BrE)
    departamento sustantivo masculino
    1 (de universidad, de empresa, territorial) department
    2 Ferroc compartment
    3 LAm (piso) flat
    ' departamento' also found in these entries:
    Spanish:
    adscribir
    - contabilidad
    - informatizar
    - nido
    - redacción
    - secretaría
    - unidad
    - urgencia
    - administración
    - autónomo
    - Dep.
    - negociado
    - rentar
    - repartición
    - sanidad
    English:
    bureau
    - CID
    - department
    - Dept
    - manager
    - manageress
    - personnel department
    - purchasing
    - sales department
    - unit
    - apartment
    - college
    - flat
    - interior
    - second
    - solicitor
    - state
    - superintendent
    - treasury
    * * *
    1. [en empresa, organización] department
    departamento de administración administration department;
    departamento de atención al cliente customer service department;
    departamento de compras purchasing department;
    departamento de contabilidad accounting o accounts department;
    departamento financiero finance department;
    departamento jurídico legal department;
    departamento de personal personnel department;
    departamento de ventas sales department
    2. [en tienda] department;
    departamento de caballeros menswear department
    3. [en universidad, centro de secundaria] department;
    Departamento de Historia Antigua Department of Ancient History
    4. [ministerio] ministry, department
    Departamento de Estado State Department
    5. [de cajón, maleta] compartment
    6. [de tren] compartment
    7. [provincia, distrito] department
    8. Arg [apartamento] Br flat, US apartment
    * * *
    m
    1 department
    2 L.Am. ( apartamento) apartment, Br
    flat
    * * *
    1) : department
    2) apartamento: apartment
    * * *
    1. (de empresa, grandes almacenes) department
    2. (de mueble, tren) compartment

    Spanish-English dictionary > departamento

  • 9 yönetici

    n. customer service, administrator, boss, controller, director, executive, governor, head, headman, headsman, intendant, manager, overseer, ruler, supervisor
    * * *
    1. superintendent 2. supervisor 3. administrator 4. business leader 5. director 6. manager

    Turkish-English dictionary > yönetici

  • 10 Moller, Claus

    (b. 1942) Gen Mgt
    Danish consultant. Founder of Time Manager International™ (1975), advocate of the theory that effective customer service is achieved through employees’ personal development, he is the originator of the concepts “Time Manager” and “Putting People First.”

    The ultimate business dictionary > Moller, Claus

  • 11 начальник отдела клиентского обслуживания

    Универсальный русско-английский словарь > начальник отдела клиентского обслуживания

  • 12 freelance

    Gen Mgt
    working on the basis of being self-employed, and possibly working for several employers at the same time, perhaps on a temporary basis. Freelance workers have been described by Charles Handy as ideally suited to portfolio working. Freelancers must be good at multitasking; they require the skills of a manager, bookkeeper, and a promoter. People thinking about becoming freelance should conduct plenty of research, not only into the industry in which they will be offering their services, but also into their own motivation for freelancing and their character-suitability. Before leaving their day job, they should put together a business plan plotting the first year’s goals and activity, perhaps considering the possibility of starting their freelance business on a part-time basis, so that they can initially rely on their current income.
         An important part of this first year will be in marketing and promoting the business. Freelancers should develop a target list of companies they wish to work for, learning all they can about each company before approaching them with marketing and proposals. Good customer service could be the thing to make or break their career. Being liked is as valuable as being prompt and doing a professional job, and will encourage future business. It is, though, inevitable that a set of clients will change as time goes by. To protect themselves against this, freelancers should try to plan six months ahead, and create diversity in their client base.

    The ultimate business dictionary > freelance

  • 13 портфель заказчиков (в информационных технологиях)

    1. customer portfolio

     

    портфель заказчиков (в информационных технологиях)
    (ITIL Service Strategy)
    База данных или структурированный документ, используемые для хранения информации обо всех заказчиках поставщика ИТ-услуг. Портфель заказчиков – это взгляд менеджера по взаимоотношениям с бизнесом на заказчиков, которые получают услуги от поставщика ИТ-услуг.
    См. тж. портфель соглашений с заказчиком; каталог услуг; портфель услуг.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    EN

    customer portfolio
    (ITIL Service Strategy)
    A database or structured document used to record all customers of the IT service provider. The customer portfolio is the business relationship manager's view of the customers who receive services from the IT service provider.
    See also customer agreement portfolio; service catalogue; service portfolio.
    [Словарь терминов ITIL версия 1.0, 29 июля 2011 г.]

    Тематики

    EN

    Русско-английский словарь нормативно-технической терминологии > портфель заказчиков (в информационных технологиях)

  • 14 Kundenbeeinflussung

    Kundenbeeinflussung f V&M suggestion selling
    * * *
    f <V&M> suggestion selling
    * * *
    Kundenbeeinflussung
    suggestion selling (US);
    • Kundenbenachrichtigung communication to the customer;
    • Kundenberater customer counse(l)lor, (Werbeagentur) account executive;
    • einzelner Kundenberater (Bank) individual account manager;
    • Kundenberatung consumer counsel(l)ing, customer advice (consulting);
    • Kundenberatungsdienst advisory service for customers;
    • Kundenberatungsgruppe customer advisory group;
    • Kundenberatungszimmer customers’ room;
    • Kundenbereich customer domain;
    • Kundenbeschränkung (Kartellwesen) customer restriction (US);
    • Kundenbeschreibung (Werbeagentur) description of an account;
    • Kundenbeschwerden complaint from a customer, customer’s complaint (grievance);
    • Kundenbesprechung client meeting;
    • Kundenbesuch call on a customer, business (sales) call, calling on customers, travel to clients;
    • Kundenbetreuer customer consultant, (Werbeagentur) account executive (manager);
    • Kundenbetreuung aftersales service, attendance to customers, customer care (service, support), (Bank) client coverage;
    • kreative Kundenbetreuung creative work for clients;
    • optimale Kundenbetreuung optimum service to the customers;
    • Kundenbetreuungsbereich (Bank) front office;
    • Kundenbetrieb customer’s trade (company);
    • Kundenbeurteilung durch die Bank customer’s position at the bank;
    • Kundenbeurteilungsdaten customer assessment data;
    • Kundenbewirtung entertainment of customers.

    Business german-english dictionary > Kundenbeeinflussung

  • 15 дистанционное техническое обслуживание

    1. remote sevice
    2. remote maintenance

     

    дистанционное техническое обслуживание
    Техническое обслуживание объекта, проводимое под управлением персонала без его непосредственного присутствия.
    [ОСТ 45.152-99 ]

    Параллельные тексты EN-RU из ABB Review. Перевод компании Интент

    Service from afar

    Дистанционный сервис

    ABB’s Remote Service concept is revolutionizing the robotics industry

    Разработанная АББ концепция дистанционного обслуживания Remote Service революционизирует робототехнику

    ABB robots are found in industrial applications everywhere – lifting, packing, grinding and welding, to name a few. Robust and tireless, they work around the clock and are critical to a company’s productivity. Thus, keeping these robots in top shape is essential – any failure can lead to serious output consequences. But what happens when a robot malfunctions?

    Роботы АББ используются во всех отраслях промышленности для перемещения грузов, упаковки, шлифовки, сварки – всего и не перечислить. Надежные и неутомимые работники, способные трудиться день и ночь, они представляют большую ценность для владельца. Поэтому очень важно поддерживать их в надлежащей состоянии, ведь любой отказ может иметь серьезные последствия. Но что делать, если робот все-таки сломался?

    ABB’s new Remote Service concept holds the answer: This approach enables a malfunctioning robot to alarm for help itself. An ABB service engineer then receives whole diagnostic information via wireless technology, analyzes the data on a Web site and responds with support in just minutes. This unique service is paying off for customers and ABB alike, and in the process is revolutionizing service thinking.

    Ответом на этот вопрос стала новая концепция Remote Service от АББ, согласно которой неисправный робот сам просит о помощи. C помощью беспроводной технологии специалист сервисной службы АББ получает всю необходимую диагностическую информацию, анализирует данные на web-сайте и через считанные минуты выдает рекомендации по устранению отказа. Эта уникальная возможность одинаково ценна как для заказчиков, так и для самой компании АББ. В перспективе она способна в корне изменить весь подход к организации технического обслуживания.

    Every minute of production downtime can have financially disastrous consequences for a company. Traditional reactive service is no longer sufficient since on-site service engineer visits also demand great amounts of time and money. Thus, companies not only require faster help from the service organization when needed but they also want to avoid disturbances in production.

    Каждая минута простоя производства может привести к губительным финансовым последствиям. Традиционная организация сервиса, предусматривающая ликвидацию возникающих неисправностей, становится все менее эффективной, поскольку вызов сервисного инженера на место эксплуатации робота сопряжен с большими затратами времени и денег. Предприятия требуют от сервисной организации не только более быстрого оказания помощи, но и предотвращения возможных сбоев производства.

    In 2006, ABB developed a new approach to better meet customer’s expectations: Using the latest technologies to reach the robots at customer sites around the world, ABB could support them remotely in just minutes, thereby reducing the need for site visits. Thus the new Remote Service concept was quickly brought to fruition and was launched in mid-2007. Statistics show that by using the system the majority of production stoppages can be avoided.

    В 2006 г. компания АББ разработала новый подход к удовлетворению ожиданий своих заказчиков. Использование современных технологий позволяет специалистам АББ получать информацию от роботов из любой точки мира и в считанные минуты оказывать помощь дистанционно, в результате чего сокращается количество выездов на место установки. Запущенная в середине 2007 г. концепция Remote Service быстро себя оправдала. Статистика показывает, что её применение позволило предотвратить большое число остановок производства.

    Reactive maintenance The hardware that makes ABB Remote Service possible consists of a communication unit, which has a function similar to that of an airplane’s so-called black box 1. This “service box” is connected to the robot’s control system and can read and transmit diagnostic information. The unit not only reads critical diagnostic information that enables immediate support in the event of a failure, but also makes it possible to monitor and analyze the robot’s condition, thereby proactively detecting the need for maintenance.

    Устранение возникающих неисправностей Аппаратное устройство, с помощью которого реализуется концепция Remote Service, представляет собой коммуникационный блок, работающий аналогично черному ящику самолета (рис. 1). Этот блок считывает диагностические данные из контроллера робота и передает их по каналу GSM. Считывается не только информация, необходимая для оказания немедленной помощи в случае отказа, но и сведения, позволяющие контролировать и анализировать состояние робота для прогнозирования неисправностей и планирования технического обслуживания.

    If the robot breaks down, the service box immediately stores the status of the robot, its historical data (as log files), and diagnostic parameters such as temperature and power supply. Equipped with a built-in modem and using the GSM network, the box transmits the data to a central server for analysis and presentation on a dedicated Web site. Alerts are automatically sent to the nearest of ABB’s 1,200 robot service engineers who then accesses the detailed data and error log to analyze the problem.

    При поломке робота сервисный блок немедленно сохраняет данные о его состоянии, сведения из рабочего журнала, а также значения диагностических параметров (температура и характеристики питания). Эти данные передаются встроенным GSM-модемом на центральный сервер для анализа и представления на соответствующем web-сайте. Аварийные сообщения автоматически пересылаются ближайшему к месту аварии одному из 1200 сервисных инженеров-робототехников АББ, который получает доступ к детальной информации и журналу аварий для анализа возникшей проблемы.

    A remotely based ABB engineer can then quickly identify the exact fault, offering rapid customer support. For problems that cannot be solved remotely, the service engineer can arrange for quick delivery of spare parts and visit the site to repair the robot. Even if the engineer must make a site visit, service is faster, more efficient and performed to a higher standard than otherwise possible.

    Специалист АББ может дистанционно идентифицировать отказ и оказать быструю помощь заказчику. Если неисправность не может быть устранена дистанционно, сервисный инженер организовывает доставку запасных частей и выезд ремонтной бригады. Даже если необходимо разрешение проблемы на месте, предшествующая дистанционная диагностика позволяет минимизировать объем работ и сократить время простоя.

    Remote Service enables engineers to “talk” to robots remotely and to utilize tools that enable smart, fast and automatic analysis. The system is based on a machine-to-machine (M2M) concept, which works automatically, requiring human input only for analysis and personalized customer recommendations. ABB was recognized for this innovative solution at the M2M United Conference in Chicago in 2008 Factbox.

    Remote Service позволяет инженерам «разговаривать» с роботами на расстоянии и предоставляет в их распоряжение интеллектуальные средства быстрого автоматизированного анализа. Система основана на основе технологии автоматической связи машины с машиной (M2M), где участие человека сводится к анализу данных и выдаче рекомендаций клиенту. В 2008 г. это инновационное решение от АББ получило приз на конференции M2M United Conference в Чикаго (см. вставку).

    Proactive maintenance 
    Remote Service also allows ABB engineers to monitor and detect potential problems in the robot system and opens up new possibilities for proactive maintenance.

    Прогнозирование неисправностей
    Remote Service позволяет инженерам АББ дистанционно контролировать состояние роботов и прогнозировать возможные неисправности, что открывает новые возможности по организации профилактического обслуживания.

    The service box regularly takes condition measurements. By monitoring key parameters over time, Remote Service can identify potential failures and when necessary notify both the end customer and the appropriate ABB engineer. The management and storage of full system backups is a very powerful service to help recover from critical situations caused, for example, by operator errors.

    Сервисный блок регулярно выполняет диагностические измерения. Непрерывно контролируя ключевые параметры, Remote Service может распознать потенциальные опасности и, при необходимости, оповещать владельца оборудования и соответствующего специалиста АББ. Резервирование данных для возможного отката является мощным средством, обеспечивающим восстановление системы в критических ситуациях, например, после ошибки оператора.

    The first Remote Service installation took place in the automotive industry in the United States and quickly proved its value. The motherboard in a robot cabinet overheated and the rise in temperature triggered an alarm via Remote Service. Because of the alarm, engineers were able to replace a faulty fan, preventing a costly production shutdown.

    Первая система Remote Service была установлена на автозаводе в США и очень скоро была оценена по достоинству. Она обнаружила перегрев материнской платы в шкафу управления роботом и передала сигнал о превышении допустимой температуры, благодаря чему инженеры смогли заменить неисправный вентилятор и предотвратить дорогостоящую остановку производства.

    MyRobot: 24-hour remote access
    Having regular access to a robot’s condition data is also essential to achieving lean production. At any time, from any location, customers can verify their robots’ status and access maintenance information and performance reports simply by logging in to ABB’s MyRobot Web site. The service enables customers to easily compare performances, identify bottlenecks or developing issues, and initiate the most

    Сайт MyRobot: круглосуточный дистанционный доступ
    Для того чтобы обеспечить бесперебойное производство, необходимо иметь регулярный доступ к информации о состоянии робота. Зайдя на соответствующую страницу сайта MyRobot компании АББ, заказчики получат все необходимые данные, включая сведения о техническом обслуживании и отчеты о производительности своего робота. Эта услуга позволяет легко сравнивать данные о производительности, обнаруживать возможные проблемы, а также оптимизировать планирование технического обслуживания и модернизации. С помощью MyRobot можно значительно увеличить выпуск продукции и уменьшить количество выбросов.

    Award-winning solution
    In June 2008, the innovative Remote Service solution won the Gold Value Chain award at the M2M United Conference in Chicago. The value chain award honors successful corporate adopters of M2M (machine–to-machine) technology and highlights the process of combining multiple technologies to deliver high-quality services to customers. ABB won in the categoryof Smart Services.

    Приз за удачное решение
    В июне 2008 г. инновационное решение Remote Service получило награду Gold Value Chain (Золотая цепь) на конференции M2M United Conference в Чикаго. «Золотая цепь» присуждается за успешное масштабное внедрение технологии M2M (машина – машина), а также за достижения в объединении различных технологий для предоставления высококачественных услуг заказчикам. АББ одержала победу в номинации «Интеллектуальный сервис».

    Case study: Tetley Tetley GB Ltd is the world’s second-largest manufacturer and distributor of tea. The company’s manufacturing and distribution business is spread across 40 countries and sells over 60 branded tea bags. Tetley’s UK tea production facility in Eaglescliffe, County Durham is the sole producer of Tetley tea bags 2.

    Пример применения: Tetley Компания TetleyGB Ltd является вторым по величине мировым производителем и поставщиком чая. Производственные и торговые филиалы компании имеются в 40 странах, а продукция распространяется под 60 торговыми марками. Чаеразвесочная фабрика в Иглсклифф, графство Дарем, Великобритания – единственный производитель чая Tetley в пакетиках (рис. 2).

    ABB offers a flexible choice of service agreements for both new and existing robot installations, which can help extend the mean time between failures, shorten the time to repair and lower the cost of automated production.

    Предлагаемые АББ контракты на выполнение технического обслуживания как уже имеющихся, так и вновь устанавливаемых роботов, позволяют значительно увеличить среднюю наработку на отказ, сократить время ремонта и общую стоимость автоматизированного производства.

    Robots in the plant’s production line were tripping alarms and delaying the whole production cycle. The spurious alarms resulted in much unnecessary downtime that was spent resetting the robots in the hope that another breakdown could be avoided. Each time an alarm was tripped, several hours of production time was lost. “It was for this reason that we were keen to try out ABB’s Remote Service agreement,” said Colin Trevor, plant maintenance manager.

    Установленные в технологической линии роботы выдавали аварийные сигналы, задерживающие выполнение производственного цикла. Ложные срабатывания вынуждали перезапускать роботов в надежде предотвратить возможные отказы, в результате чего после каждого аварийного сигнала производство останавливалось на несколько часов. «Именно поэтому мы решили попробовать заключить с АББ контракт на дистанционное техническое обслуживание», – сказал Колин Тревор, начальник технической службы фабрики.

    To prevent future disruptions caused by unplanned downtime, Tetley signed an ABB Response Package service agreement, which included installing a service box and system infrastructure into the robot control systems. Using the Remote Service solution, ABB remotely monitors and collects data on the “wear and tear” and productivity of the robotic cells; this data is then shared with the customer and contributes to smooth-running production cycles.

    Для предотвращения ущерба в результате незапланированных простоев Tetley заключила с АББ контракт на комплексное обслуживание Response Package, согласно которому системы управления роботами были дооборудованы сервисными блоками с необходимой инфраструктурой. С помощью Remote Service компания АББ дистанционно собирает данные о наработке, износе и производительности роботизированных модулей. Эти данные предоставляются заказчику для оптимизации загрузки производственного оборудования.

    Higher production uptime
    Since the implementation of Remote Service, Tetley has enjoyed greatly reduced robot downtime, with no further disruptions caused by unforeseen problems. “The Remote Service package has dramatically changed the plant,” said Trevor. “We no longer have breakdown issues throughout the shift, helping us to achieve much longer periods of robot uptime. As we have learned, world-class manufacturing facilities need world-class support packages. Remote monitoring of our robots helps us to maintain machine uptime, prevent costly downtime and ensures my employees can be put to more valuable use.”

    Увеличение полезного времени
    С момента внедрения Remote Service компания Tetley была приятно удивлена резким сокращением простоя роботов и отсутствием незапланированных остановок производства. «Пакет Remote Service резко изменил ситуацию на предприятии», – сказал Тревор. «Мы избавились от простоев роботов и смогли резко увеличить их эксплуатационную готовность. Мы поняли, что для производственного оборудования мирового класса необходим сервисный пакет мирового класса. Дистанционный контроль роботов помогает нам поддерживать их в рабочем состоянии, предотвращать дорогостоящие простои и задействовать наш персонал для выполнения более важных задач».

    Service access
    Remote Service is available worldwide, connecting more than 500 robots. Companies that have up to 30 robots are often good candidates for the Remote Service offering, as they usually have neither the engineers nor the requisite skills to deal with robotics faults themselves. Larger companies are also enthusiastic about Remote Service, as the proactive services will improve the lifetime of their equipment and increase overall production uptime.

    Доступность сервиса
    Сеть Remote Service охватывает более 700 роботов по всему миру. Потенциальными заказчиками Remote Service являются компании, имеющие до 30 роботов, но не имеющие инженеров и техников, способных самостоятельно устранять их неисправности. Интерес к Remote Service проявляют и более крупные компании, поскольку они заинтересованы в увеличении срока службы и эксплуатационной готовности производственного оборудования.

    In today’s competitive environment, business profitability often relies on demanding production schedules that do not always leave time for exhaustive or repeated equipment health checks. ABB’s Remote Service agreements are designed to monitor its customers’ robots to identify when problems are likely to occur and ensure that help is dispatched before the problem can escalate. In over 60 percent of ABB’s service calls, its robots can be brought back online remotely, without further intervention.

    В условиях современной конкуренции окупаемость бизнеса часто зависит от соблюдения жестких графиков производства, не оставляющих времени для полномасштабных или периодических проверок исправности оборудования. Контракт Remote Service предусматривает мониторинг состояния роботов заказчика для прогнозирования возможных неисправностей и принятие мер по их предотвращению. В более чем 60 % случаев для устранения неисправности достаточно дистанционной консультации в сервисной службе АББ, дальнейшего вмешательства не требуется.

    ABB offers a flexible choice of service agreements for both new and existing robot installations, which helps extend the mean time between failures, shorten the time to repair and lower the total cost of ownership. With four new packages available – Support, Response, Maintenance and Warranty, each backed up by ABB’s Remote Service technology – businesses can minimize the impact of unplanned downtime and achieve improved production-line efficiency.

    Компания АББ предлагает гибкий выбор контрактов на выполнение технического обслуживания как уже имеющихся, так и вновь устанавливаемых роботов, которые позволяют значительно увеличить среднюю наработку на отказ, сократить время ремонта и эксплуатационные расходы. Четыре новых пакета на основе технологии Remote Service – Support, Response, Maintenance и Warranty – позволяют минимизировать внеплановые простои и значительно повысить эффективность производства.

    The benefits of Remote Sevice are clear: improved availability, fewer service visits, lower maintenance costs and maximized total cost of ownership. This unique service sets ABB apart from its competitors and is the beginning of a revolution in service thinking. It provides ABB with a great opportunity to improve customer access to its expertise and develop more advanced services worldwide.

    Преимущества дистанционного технического обслуживания очевидны: повышенная надежность, уменьшение выездов ремонтных бригад, уменьшение затрат на обслуживание и общих эксплуатационных расходов. Эта уникальная услуга дает компании АББ преимущества над конкурентами и демонстрирует революционный подход к организации сервиса. Благодаря ей компания АББ расширяет доступ заказчиков к опыту своих специалистов и получает возможность более эффективного оказания технической помощи по всему миру.

    Тематики

    • тех. обсл. и ремонт средств электросвязи

    Обобщающие термины

    EN

    Русско-английский словарь нормативно-технической терминологии > дистанционное техническое обслуживание

  • 16 gestión

    f.
    1 step, move, step of a process, gestio.
    2 negotiation, management, undertaking, action.
    3 management.
    * * *
    ■ tengo que realizar varias gestiones, después nos veremos I have a few errands to do, so I'll see you later
    2 (comercial) administration, management
    \
    gestión de datos data management
    * * *
    noun f.
    * * *
    SF
    1) (=administración) management

    gestión interna — (Inform) housekeeping

    2) pl gestiones (=trámites)
    * * *
    a) ( trámite)

    hizo or efectuó gestiones para adoptar un niño — he went through the procedure for adopting a child

    b) (Com, Fin) management
    c) (Adm, Gob) administration
    d) gestiones femenino plural ( negociaciones) negotiations (pl)
    * * *
    = handling, husbanding, management, manipulation, running, dispensation, stewardship, manning, managing, back office, keeping.
    Ex. The document can now be returned to the proper department for further handling.
    Ex. There is nevertheless some scope in some African countries for the exploitation of basic information technologies for such actitivies as the internal husbanding and sharing of decision-making data.
    Ex. The practice of librarianship requires performance of the same management functions irrespective of position.
    Ex. Indexing may rely upon the facilities for the manipulation and ordering of data offered by the computer.
    Ex. The acquisition of these materials is a skilful job demanding the sort of dedication that a housewife brings to the running of her home.
    Ex. The role of government publications in the provision of information is discussed as well as the new constitutional dispensation which came into being in September 1984 in the Republic of South Africa.
    Ex. The librarian's professional values include service, commitment to truth-seeking and intellectual freedom and a sense of responsibility ( stewardship of knowledge).
    Ex. All the things that follow in the chapter are subservient to the inquiry point and its proper manning.
    Ex. Compiling, updating, managing and editing monolingual and multilingual thesauri without suitable software is extremely complex.
    Ex. Benefits have been proven in the back office and now many organizations are applying it in customer facing applications.
    Ex. I am an associate director for collections development, and my responsibilities relate to the getting and keeping of collections = Soy subdirector encargado del desarrollo de la colección y mis responsabilidades están relaconadas con la adquisición y mantenimiento de las colecciones.
    ----
    * analista de sistemas de gestión bibliotecaria = library systems analyst.
    * consultoría para la gestión = management consultant.
    * cursos de gestión de información = management course.
    * de gestión = back-office.
    * de gestión del museo = curatorial.
    * director ejecutivo de la gestión del conocimiento = knowledge executive.
    * economía de gestión = managerial economics.
    * encargado de la gestión de documentos = record(s) manager.
    * encargado de la gestión documental = record(s) manager.
    * equipo de gestión = management team.
    * escuela de gestión = business school.
    * estilo de gestión = managerial style, management style.
    * estrategia de gestión = management strategy, managerial strategy.
    * estrategia de gestión de la información = information management strategy.
    * estructura jerárquica de gestión = line management.
    * estudios de gestión = management science.
    * gasto de gestión = administration fee.
    * gastos de gestión = handling fee.
    * gestión administrativa = housekeeping.
    * gestión bibliotecaria = library management.
    * gestión compartida = shared governance.
    * gestión de aguas = water management.
    * gestión de archivos = management of records, archive(s) management.
    * gestión de archivos personales = personal archives management, personal records management.
    * gestión de bases de datos = database management.
    * gestión de calidad total = total quality management (TQM).
    * gestión de casos clínicos = case management.
    * gestión de crisis = crisis management.
    * gestión de datos = data handling.
    * gestión de documentación administrativa = record keeping [recordkeeping], record management [records management], record(s) management, paperwork management.
    * gestión de documentos = document management, handling of documents, record(s) management, record keeping [recordkeeping].
    * gestión de documentos electrónicos = electronic document management.
    * gestión de empresas = business management.
    * gestión de fincas = land management.
    * gestión de grandes extensiones para la cría de ganado = range management.
    * gestión de imágenes = imaging, image-handling, image management.
    * gestión de imágenes de documentos = document image management.
    * gestión de imágenes digitales = digital imaging, digital image management.
    * gestión de imágenes electrónicas = electronic image management.
    * gestión de imágenes por ordenador = computer imaging.
    * gestión de la biblioteca = library management, library administration.
    * gestión de la colección = collection management.
    * gestión de la información = information management, information handling.
    * gestión de la oferta de productos = range management.
    * gestión del catálogo = catalogue management.
    * gestión del comportamiento = behaviour management.
    * gestión del conocimiento = knowledge management (KM).
    * gestión del contenido = content management.
    * gestión del medio ambiente = environmental management.
    * Gestión de los Recursos de Información (IRM) = Information Resources Management (IRM).
    * gestión del tiempo = time management.
    * gestión de objetos = object management.
    * gestión de oficinas = office management.
    * gestión de operaciones = operations management.
    * gestión de personal = personnel management.
    * gestión de recursos acuáticos = aquatic resource management.
    * gestión de recursos acuíferos = water resource management.
    * gestión de recursos hidráulicos = water management.
    * gestión de recursos humanos = human resource management.
    * gestión de registros = record keeping [recordkeeping].
    * gestión de soportes = media management.
    * gestión de terrenos = land management.
    * gestión de tierras = land management.
    * gestión diaria de, la = day-to-day running of, the.
    * gestión documental = information management, record management [records management], record(s) management, record keeping [recordkeeping], record keeping [recordkeeping].
    * gestión económica = economics.
    * gestión electrónica de documentos = electronic record keeping, electronic record keeping, electronic record management.
    * gestión entre pares = collegial management.
    * gestiones = paperwork.
    * gestión financiera = fiscal management.
    * gestión mediante proyectos = project management.
    * gestión participativa = participative management.
    * gestión por objetivos = management by objectives (MBO).
    * gestión y conservación de documentos electrónicos = electronic document preservation and management.
    * grupo de gestión = management team.
    * herramienta de gestión = management tool, managerial tool.
    * herramienta para la gestión de la información = information-managing tool.
    * información de gestión = management data, management information.
    * jefe de los servicios de gestión del conocimiento = chief knowledge officer (CKO).
    * Licenciado en Gestión Empresarial = MBA (Master of Business Administration).
    * mala gestión = mismanagement.
    * método de gestión = managerial style.
    * nivel alto de gestión = higher management.
    * nivel medio de gestión = middle management.
    * para la gestión de información textual = text-handling.
    * profesional de la gestión documental = information management professional.
    * profesional encargado de la gestión de documentos = records professional.
    * programa de gestión bibliográfica personal = personal bibliographic software.
    * programa de gestión bibliotecaria = library software package.
    * programa de gestión de bases de datos = database management software.
    * programa de gestión de datos = database management software.
    * Programa de Gestión de Registros y Archivos (RAMP) = Records and Archives Management Programme (RAMP).
    * programa de gestión documental = information retrieval software.
    * programa de gestión financiera = cash management package, cash management software.
    * programa integrado de gestión de bibliotecas = integrated library system (ILS), integrated library management system (ILMS).
    * programas para la gestión de mapas = map software.
    * responsabilidad en la gestión = accountability.
    * responsable de la gestión de documentos = record(s) manager.
    * responsable de la gestión documental = record(s) manager.
    * sistema de ayuda a la gestión = management support system (MSS).
    * sistema de gestión bibliotecaria = library system, library management system.
    * sistema de gestión de documentos = record(s) system.
    * sistema de gestión de documentos electrónicos = electronic document management system (EDMS).
    * sistema de gestión de imágenes = imaging system, image-based system, image management system.
    * sistema de gestión de la información (SGI) = information management system (IMS).
    * sistema de gestión del conocimiento = knowledge management system (KMS).
    * Sistema de Gestión de Mensajes (MHS) = Message Handling System (MHS).
    * sistema de gestión de registros = record(s) system.
    * sistema de gestión documental = information retrieval system (IRS), record(s) system.
    * sistema integrado de gestión bibliotecaria = integrated library package.
    * sistema para la información de gestión = management information system (MIS).
    * sistema virtual de gestión de cursos = course management system.
    * sociedad de gestión de derechos de autor = copyright collective, copyright collecting society, copyright collecting agency.
    * teoría de la gestión = management theory.
    * * *
    a) ( trámite)

    hizo or efectuó gestiones para adoptar un niño — he went through the procedure for adopting a child

    b) (Com, Fin) management
    c) (Adm, Gob) administration
    d) gestiones femenino plural ( negociaciones) negotiations (pl)
    * * *
    = handling, husbanding, management, manipulation, running, dispensation, stewardship, manning, managing, back office, keeping.

    Ex: The document can now be returned to the proper department for further handling.

    Ex: There is nevertheless some scope in some African countries for the exploitation of basic information technologies for such actitivies as the internal husbanding and sharing of decision-making data.
    Ex: The practice of librarianship requires performance of the same management functions irrespective of position.
    Ex: Indexing may rely upon the facilities for the manipulation and ordering of data offered by the computer.
    Ex: The acquisition of these materials is a skilful job demanding the sort of dedication that a housewife brings to the running of her home.
    Ex: The role of government publications in the provision of information is discussed as well as the new constitutional dispensation which came into being in September 1984 in the Republic of South Africa.
    Ex: The librarian's professional values include service, commitment to truth-seeking and intellectual freedom and a sense of responsibility ( stewardship of knowledge).
    Ex: All the things that follow in the chapter are subservient to the inquiry point and its proper manning.
    Ex: Compiling, updating, managing and editing monolingual and multilingual thesauri without suitable software is extremely complex.
    Ex: Benefits have been proven in the back office and now many organizations are applying it in customer facing applications.
    Ex: I am an associate director for collections development, and my responsibilities relate to the getting and keeping of collections = Soy subdirector encargado del desarrollo de la colección y mis responsabilidades están relaconadas con la adquisición y mantenimiento de las colecciones.
    * analista de sistemas de gestión bibliotecaria = library systems analyst.
    * consultoría para la gestión = management consultant.
    * cursos de gestión de información = management course.
    * de gestión = back-office.
    * de gestión del museo = curatorial.
    * director ejecutivo de la gestión del conocimiento = knowledge executive.
    * economía de gestión = managerial economics.
    * encargado de la gestión de documentos = record(s) manager.
    * encargado de la gestión documental = record(s) manager.
    * equipo de gestión = management team.
    * escuela de gestión = business school.
    * estilo de gestión = managerial style, management style.
    * estrategia de gestión = management strategy, managerial strategy.
    * estrategia de gestión de la información = information management strategy.
    * estructura jerárquica de gestión = line management.
    * estudios de gestión = management science.
    * gasto de gestión = administration fee.
    * gastos de gestión = handling fee.
    * gestión administrativa = housekeeping.
    * gestión bibliotecaria = library management.
    * gestión compartida = shared governance.
    * gestión de aguas = water management.
    * gestión de archivos = management of records, archive(s) management.
    * gestión de archivos personales = personal archives management, personal records management.
    * gestión de bases de datos = database management.
    * gestión de calidad total = total quality management (TQM).
    * gestión de casos clínicos = case management.
    * gestión de crisis = crisis management.
    * gestión de datos = data handling.
    * gestión de documentación administrativa = record keeping [recordkeeping], record management [records management], record(s) management, paperwork management.
    * gestión de documentos = document management, handling of documents, record(s) management, record keeping [recordkeeping].
    * gestión de documentos electrónicos = electronic document management.
    * gestión de empresas = business management.
    * gestión de fincas = land management.
    * gestión de grandes extensiones para la cría de ganado = range management.
    * gestión de imágenes = imaging, image-handling, image management.
    * gestión de imágenes de documentos = document image management.
    * gestión de imágenes digitales = digital imaging, digital image management.
    * gestión de imágenes electrónicas = electronic image management.
    * gestión de imágenes por ordenador = computer imaging.
    * gestión de la biblioteca = library management, library administration.
    * gestión de la colección = collection management.
    * gestión de la información = information management, information handling.
    * gestión de la oferta de productos = range management.
    * gestión del catálogo = catalogue management.
    * gestión del comportamiento = behaviour management.
    * gestión del conocimiento = knowledge management (KM).
    * gestión del contenido = content management.
    * gestión del medio ambiente = environmental management.
    * Gestión de los Recursos de Información (IRM) = Information Resources Management (IRM).
    * gestión del tiempo = time management.
    * gestión de objetos = object management.
    * gestión de oficinas = office management.
    * gestión de operaciones = operations management.
    * gestión de personal = personnel management.
    * gestión de recursos acuáticos = aquatic resource management.
    * gestión de recursos acuíferos = water resource management.
    * gestión de recursos hidráulicos = water management.
    * gestión de recursos humanos = human resource management.
    * gestión de registros = record keeping [recordkeeping].
    * gestión de soportes = media management.
    * gestión de terrenos = land management.
    * gestión de tierras = land management.
    * gestión diaria de, la = day-to-day running of, the.
    * gestión documental = information management, record management [records management], record(s) management, record keeping [recordkeeping], record keeping [recordkeeping].
    * gestión económica = economics.
    * gestión electrónica de documentos = electronic record keeping, electronic record keeping, electronic record management.
    * gestión entre pares = collegial management.
    * gestiones = paperwork.
    * gestión financiera = fiscal management.
    * gestión mediante proyectos = project management.
    * gestión participativa = participative management.
    * gestión por objetivos = management by objectives (MBO).
    * gestión y conservación de documentos electrónicos = electronic document preservation and management.
    * grupo de gestión = management team.
    * herramienta de gestión = management tool, managerial tool.
    * herramienta para la gestión de la información = information-managing tool.
    * información de gestión = management data, management information.
    * jefe de los servicios de gestión del conocimiento = chief knowledge officer (CKO).
    * Licenciado en Gestión Empresarial = MBA (Master of Business Administration).
    * mala gestión = mismanagement.
    * método de gestión = managerial style.
    * nivel alto de gestión = higher management.
    * nivel medio de gestión = middle management.
    * para la gestión de información textual = text-handling.
    * profesional de la gestión documental = information management professional.
    * profesional encargado de la gestión de documentos = records professional.
    * programa de gestión bibliográfica personal = personal bibliographic software.
    * programa de gestión bibliotecaria = library software package.
    * programa de gestión de bases de datos = database management software.
    * programa de gestión de datos = database management software.
    * Programa de Gestión de Registros y Archivos (RAMP) = Records and Archives Management Programme (RAMP).
    * programa de gestión documental = information retrieval software.
    * programa de gestión financiera = cash management package, cash management software.
    * programa integrado de gestión de bibliotecas = integrated library system (ILS), integrated library management system (ILMS).
    * programas para la gestión de mapas = map software.
    * responsabilidad en la gestión = accountability.
    * responsable de la gestión de documentos = record(s) manager.
    * responsable de la gestión documental = record(s) manager.
    * sistema de ayuda a la gestión = management support system (MSS).
    * sistema de gestión bibliotecaria = library system, library management system.
    * sistema de gestión de documentos = record(s) system.
    * sistema de gestión de documentos electrónicos = electronic document management system (EDMS).
    * sistema de gestión de imágenes = imaging system, image-based system, image management system.
    * sistema de gestión de la información (SGI) = information management system (IMS).
    * sistema de gestión del conocimiento = knowledge management system (KMS).
    * Sistema de Gestión de Mensajes (MHS) = Message Handling System (MHS).
    * sistema de gestión de registros = record(s) system.
    * sistema de gestión documental = information retrieval system (IRS), record(s) system.
    * sistema integrado de gestión bibliotecaria = integrated library package.
    * sistema para la información de gestión = management information system (MIS).
    * sistema virtual de gestión de cursos = course management system.
    * sociedad de gestión de derechos de autor = copyright collective, copyright collecting society, copyright collecting agency.
    * teoría de la gestión = management theory.

    * * *
    1
    (trámite): la única gestión que había realizado the only step he had taken
    hizo or efectuó gestiones para adoptar un niño he went through the procedure for adopting a child
    su apoyo a las gestiones de paz their support for the peace process o peace moves
    las gestiones realizadas por sus compañeros the steps o action taken by his colleagues
    las gestiones actualmente en marcha para resolverlo the efforts currently under way to resolve it
    unas gestiones que tenía que realizar some business that I had to attend to
    2 ( Com, Fin) (de una empresa) management, running; (de bienes) management, administration
    3 ( Adm, Gob) administration
    un balance sobre sus dos años de gestión a review of their two-year administration o of their two years in power
    4 gestiones fpl (negociaciones) negotiations (pl)
    Compuestos:
    portfolio management
    risk management
    time management
    * * *

     

    gestión sustantivo femenino
    a) ( trámite) step;


    hizo gestiones para adoptar un niño he went through the procedure for adopting a child;
    su apoyo a las gestiones de paz their support for the peace process
    b)

    ◊ gestiones sustantivo femenino plural ( negociaciones) negotiations (pl)

    gestión sustantivo femenino
    1 (de un negocio, empresa) management 2 gestiones, (conjunto de trámites) formalities, steps: están haciendo gestiones para liberarlos, they are working to free him
    ' gestión' also found in these entries:
    Spanish:
    bloquear
    - excusada
    - excusado
    - recado
    - trámite
    - transparencia
    - transparente
    - diligencia
    - paso
    English:
    collapse
    - conduct
    - course
    - financial management
    - management
    - management accounting
    - management consultancy
    - management studies
    - MBA
    - mismanagement
    - personnel management
    - procedure
    - running
    - unproductive
    - financial
    - indictment
    * * *
    1. [diligencia]
    tengo que hacer unas gestiones en el ayuntamiento I have a few things to do at the town hall;
    las gestiones para obtener un visado the formalities involved in getting a visa;
    sus gestiones para obtener la beca no dieron fruto his efforts to get a grant were unsuccessful;
    las gestiones del negociador fracasaron the negotiator's efforts came to nothing;
    voy a intentar hacer unas gestiones a ver si puedo conseguirlo I'll try and speak to a few people to see if I can manage it;
    RP
    2. [administración] management
    gestión de calidad quality control; Fin gestión de cartera portfolio management; Com gestión de cobro = collection of outstanding payments;
    gestión de crisis crisis management;
    gestión de empresas business management;
    gestión financiera financial management;
    Com gestión de línea line management; Com gestión de personal personnel management;
    gestión política [de gobierno, ministro] conduct in government;
    gestión de recursos resource management;
    gestión de riesgos risk management;
    gestión del tiempo time management
    3. Informát gestión de ficheros file management;
    gestión de memoria memory management
    4. [gobierno] administration;
    tres años de gestión del gobierno socialista three years under the socialist administration
    * * *
    f
    1 management;
    mala gestión mismanagement, poor management
    2
    :
    gestiones pl ( trámites) formalities, procedure sg ;
    hacer gestiones attend to some business
    * * *
    1) trámite: procedure, step
    2) administración: management
    3) gestiones nfpl
    : negotiations
    * * *

    Spanish-English dictionary > gestión

  • 17 administración

    f.
    1 administration, admin, Management, administration body.
    2 administration, management.
    3 administration, dispensing, application, dispensation.
    * * *
    1 (gobierno) administration, authorities plural
    2 (empresa) administration, management
    3 (cargo) post of administrator, post of manager
    4 (despacho) administrator's office, manager's office
    5 (oficina) branch
    \
    administración central central government
    administración pública public administration
    * * *
    noun f.
    •
    * * *
    SF
    1) (=organización) administration; (=dirección) management, running

    obras en administración — books handled by us, books for which we are agents

    administración empresarial, administración de empresas — (=curso) business administration, business management

    administración pública — civil service, public administration (EEUU)

    2) (Pol) government, administration
    3) (=oficina) headquarters pl, central office; And [de hotel] reception
    4) Caribe (Rel) extreme unction
    * * *
    1) (de empresa, organización) management, running; ( de bienes) management, administration
    2)
    a) ( conjunto de personas) management
    b) (oficina, departamento) administration
    3) (Pol) administration
    4) (Med)
    * * *
    1) (de empresa, organización) management, running; ( de bienes) management, administration
    2)
    a) ( conjunto de personas) management
    b) (oficina, departamento) administration
    3) (Pol) administration
    4) (Med)
    * * *
    administración1
    1 = management, running, dispensation, back office.
    Nota: Usado para referirse a las funciones de administración/gestión de una empresa como opuestas a los servicios de cara al cliente.

    Ex: The practice of librarianship requires performance of the same management functions irrespective of position.

    Ex: The acquisition of these materials is a skilful job demanding the sort of dedication that a housewife brings to the running of her home.
    Ex: The role of government publications in the provision of information is discussed as well as the new constitutional dispensation which came into being in September 1984 in the Republic of South Africa.
    Ex: Benefits have been proven in the back office and now many organizations are applying it in customer facing applications.
    * administración de archivos = archive(s) administration.
    * administración de empresas = business administration.
    * administración de justicia = administration of justice.
    * administración del tiempo = time management.
    * administración de personal = personnel administration.
    * administración de recursos = husbandry.
    * administración electrónica = electronic government (e-government).
    * administración pública = public administration, civil service.
    * consejo de administración = board of trustees, trustees, directorate, trust, trustee board, board of directors.
    * consejo de administración de la biblioteca = library trustees.
    * e-administración = electronic government (e-government).
    * estudios de administración = management studies.
    * Información para la Administración Pública (IPA) = Information for Public Administration (IPA).
    * mala administración = mismanagement.
    * miembro del consejo de administración = trustee.
    * oficina de administración = administrative office.
    * publicidad de la administración pública = public service announcement (PSA).

    administración2

    Ex: When cataloguing a document issued by a regional government, the cataloguer must understand something of the geography and administration of the locality concerned.

    * Administración Nacional para la Aeronáutica y el Espacio (NASA) = NASA (National Aeronautics and Space Administration).

    * * *
    A (de una empresa, organización) management, running; (de bienes) management, administration
    Compuesto:
    (CS) business studies
    B
    [ S ] bajo nueva administración under new management
    2 (oficina, departamento) administration, administrative o ( colloq) admin department
    Compuestos:
    malfeasance
    civil service
    C ( Pol) administration
    durante la administración de Nixon during the Nixon years o the Nixon administration
    D ( Med):
    está desaconsejada la administración de este fármaco durante el embarazo it is not advisable to take this drug during pregnancy, the use of this drug during pregnancy is not advised
    [ S ] administración por vía oral to be taken orally
    * * *

     

    administración sustantivo femenino
    1
    a) (de empresa, bienes) management

    b) (Pol) administration;


    2

    b) (oficina, departamento) administration

    administración sustantivo femenino
    1 (de una empresa) administration, management
    2 (local en el que se administra) (branch) office
    3 (gobierno) government, administration, authorities pl
    Pol administración central, central government
    administración pública, civil service
    ' administración' also found in these entries:
    Spanish:
    admón.
    - consejo
    - gobierno
    - oficial
    - queja
    - ujier
    - vía
    English:
    administration
    - civil service
    - directorate
    - elevate
    - government
    - housekeeping
    - mismanagement
    - trustee
    - board
    - civil
    - dispensation
    - local
    - management
    * * *
    1. [de empresa, finca] administration, management;
    [de casa] running;
    la administración de la justicia corresponde a los jueces judges are responsible for administering justice
    administración de empresas business administration;
    administración de fondos fund management;
    administración de recursos resource management;
    2. [oficina] manager's office
    3.
    la Administración [los órganos del Estado] the government
    administración autonómica regional government, government of an autonomous region;
    administración central central government;
    administración local local government;
    administración pública, administraciones públicas civil service
    4.
    la Administración [en EE.UU.] the Administration;
    la Administración (de) Truman the Truman Administration
    5. [de medicamento] administering;
    administración por vía oral [en prospecto] to be taken orally
    6. [de sacramentos] administering
    * * *
    f
    1 management, administration; de empresa management
    2 ( gobierno) administration, government
    * * *
    1) : administration, management
    2)
    administración de empresas : business administration
    * * *
    administración n administration

    Spanish-English dictionary > administración

  • 18 value chain

    1. Gen Mgt
    the sequence of activities a company performs in order to design, produce, market, deliver, and support its product or service. The concept of the value chain was first suggested by Michael Porter in 1985, to demonstrate how value for the customer accumulates along the chain of organizational activities that make up the final customer product or service. Porter describes two different types of business activity: primary and secondary. Primary activities are concerned principally with transforming inputs, such as raw materials, into outputs, in the form of products or services, delivery, and after-sales support. Secondary activities support the primary activities and include procurement, technology development, and human resource management. All of these activities form part of the value chain and can be analyzed to assess where opportunities for competitive advantage may lie. To survive competition and supply what customers want to buy, the firm has to ensure that all value chain activities link together, even if some of the activities take place outside the organization.
    2. HR
    the most traditional approach to exploring career prospects, which involves identifying the next, most obvious, move in a career path. The next step is usually assumed to be the role occupied by a manager.

    The ultimate business dictionary > value chain

  • 19 Außendienst

    Außendienst m 1. GEN field service, field organization; 2. V&M field service, sales force
    * * *
    m 1. < Geschäft> field service, field organization; 2. <V&M> field service, sales force
    * * *
    Außendienst
    outdoor (field) service, fieldwork, (Bahn) line service;
    • im Außendienst in the field;
    • technischer Außendienst customer engineering;
    • Außendienst und Filialen fields and branches;
    • im Außendienst beschäftigt sein to work in the field;
    • auf verschiedenen Plätzen im Außendienst gewesen sein to have a background in various places of the world;
    • Außendienstabteilung field-service department;
    • Außendienstbevollmächtigter field manager;
    • Außendienstkräfte field force;
    • Außendienstmitarbeiter fieldworker, field (sales) representative, salesperson;
    • Außendienstmitarbeiter im Angestelltenverhältnis travelling salesman on straight salary;
    • Außendiensttätigkeit field service.

    Business german-english dictionary > Außendienst

  • 20 diriger

    diriger [diʀiʒe]
    ➭ TABLE 3
    1. transitive verb
       a. [+ service, journal] to run ; [+ entreprise, usine, théâtre] to manage ; [+ pays, mouvement, parti] to lead ; [+ orchestre] to conduct
       b. [+ opération, manœuvre] to direct ; [+ recherches, travaux] to supervise ; [+ enquête, procès, débat] to conduct
       c. [+ voiture] to steer ; [+ avion] to pilot ; [+ bateau] to steer ; [+ cheval] to guide
       d. [+ marchandises, convoi] to send (vers, sur to)
       e. ( = orienter) to direct (sur, vers to)
    • diriger une critique contre qn/qch to direct a criticism at sb/sth
    • diriger son attention sur qn/qch to turn one's attention to sb/sth
       g. [+ acteurs] to direct
    2. reflexive verb
       a.
    se diriger vers ( = aller vers) to make for
    • se diriger droit sur qch/qn to make straight for sth/sb
       b. ( = se guider) to find one's way
    * * *
    diʀiʒe
    1.
    1) ( être responsable de) to be in charge of [personnes]; to run [service, école, journal, parti, pays]; to manage [usine, entreprise, théâtre]; to lead [discussion, débat, enquête]; to direct [opération]; to supervise [recherches, travaux]
    2) ( conduire) to steer [véhicule, navire] ( vers toward(s)); to pilot [avion] ( vers toward(s))
    3) ( orienter) lit to turn [lumière, lampe, jet, regard] ( vers toward(s); sur on); to point [arme, télescope] ( sur at); fig to direct [critiques, attaques] ( contre against)
    4) ( expédier) to dispatch [marchandises] (vers, sur to); to direct [convoi] (vers, sur to)
    5) ( motiver)
    6) Musique to conduct
    7) Cinéma, Théâtre to direct [acteurs]; to manage [troupe]

    2.
    se diriger verbe pronominal
    1) ( aller)

    se diriger droit sur — to head ou make straight for

    tu devrais te diriger dans cette voie — fig that's the way to go

    se diriger d'après les étoiles — [navigateur] to sail by the stars; [promeneur] to be guided by the stars

    * * *
    diʀiʒe vt
    1) [entreprise, administration, service] to manage, to run, [équipe] to manage

    Il dirige une petite entreprise. — He manages a small company., He runs a small company.

    Il dirige actuellement l'AFP. — He's the current head of the AFP.

    Elle a longtemps dirigé les services du contentieux. — She ran the legal department for a long time.

    2) [recherches, travaux] to supervise
    3) [orchestre] to conduct
    4) [véhicule] to steer
    5) (= braquer)

    diriger sur [arme] — to point at, to aim at

    6) [critiques]

    diriger contre — to direct against, to aim at

    * * *
    diriger verb table: manger
    A vtr
    1 ( être responsable de) to be in charge of [personnes, ouvriers, équipe]; to run, to be in charge of [service]; to run, to be in charge of [école]; to manage, to run [usine, entreprise, théâtre]; to lead, to run [parti, syndicat, pays]; to lead [discussion, débat, enquête]; to direct [opération, manœuvre]; to supervise [recherches, thèse, travaux]; to run [journal]; mal diriger une entreprise/un projet to mismanage a business/project; il veut tout diriger he wants to be in charge of everything;
    2 ( conduire) to steer [véhicule] (vers toward, towards GB); to steer, to navigate [navire] (vers toward, towards GB); to pilot [avion] (vers toward, towards GB); il vous dirigera dans la vieille ville he'll guide you around the old town; la sonde spatiale est dirigée depuis la Terre the space probe is guided from earth; les blessés ont été dirigés vers l'hôpital le plus proche the wounded were sent ou taken to the nearest hospital;
    3 ( orienter) lit to turn [lumière, lampe, projecteur, jet] (vers toward, towards GB; sur on); to turn [regard] (vers toward, towards GB); to point [arme, canon, télescope] (sur at); fig to direct [critiques, attaques, sarcasmes] (contre against); diriger son attention vers or sur qch to turn one's attention to sth; diriger des étudiants dans leurs recherches to guide students in their research; diriger qn vers un service/bureau to send ou refer sb to a department/an office;
    4 ( expédier) to dispatch [colis, marchandises] (vers, sur to); to direct [convoi] (vers, sur to);
    5 ( motiver) la volonté de plaire dirige tous leurs actes all their actions are motivated by the desire to be liked; le souci de satisfaire le client dirige notre action our number one priority is to satisfy the customer;
    6 Mus to direct, to conduct [orchestre]; to conduct [symphonie, concerto];
    7 Cin, Théât to direct [acteurs]; to manage [troupe].
    B se diriger vpr
    1 ( aller) se diriger vers to make for, to head for; se diriger droit sur to head ou make straight for; il se dirige vers la porte he's heading for the door; le cyclone se dirige vers le Mexique/le nord the cyclone is heading for ou toward(s) Mexico/is heading northwards; le météore se dirige droit sur la Terre the meteorite is heading straight for earth; tu devrais te diriger dans cette voie fig that's the way to go;
    2 ( s'orienter) se diriger d'après les étoiles [navigateur] to sail ou navigate by the stars; [promeneur] to be guided by the stars.
    [diriʒe] verbe transitif
    1. [être à la tête de - usine, entreprise] to run, to manage ; [ - personnel, équipe] to manage ; [ - service, département] to be in charge of, to be head of ; [ - école] to be head of ; [ - orchestre] to conduct, to direct (US) ; [ - journal] to edit ; [ - pays] to run ; [ - parti, mouvement] to lead
    2. [superviser - travaux] to supervise, to oversee ; [ - débat] to conduct ; [ - thèse, recherches] to supervise ; [ - circulation] to direct ; [ - opérations] to direct, to oversee
    3. CINÉMA & THÉÂTRE & TÉLÉVISION to direct
    4. [piloter - voiture] to steer ; [ - bateau] to navigate, to steer ; [ - avion] to fly, to pilot ; [ - cheval] to drive
    [guider - aveugle] to guide ; [ - dans une démarche] to direct, to steer
    diriger un élève vers un cursus littéraire to guide ou to steer a student towards an arts course
    5. [acheminer - marchandises] to send
    6. [orienter - pensée] to direct
    diriger ses pas vers (sens propre & figuré) to head for
    7. [adresser hostilement] to level, to direct
    8. [braquer]
    diriger un canon vers ou sur une cible to aim ou to level ou to point a cannon at a target
    ————————
    se diriger verbe pronominal intransitif
    1. [aller]
    se diriger sur ou vers [frontière] to head ou to make for
    2. [trouver son chemin] to find one's way

    Dictionnaire Français-Anglais > diriger

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